Siouxland District Health Clinic Intake Manager
Siouxland District Health
$40,393.60 - $/year
SummaryResponsible to provide administrative oversight and support for clinic client check-in area and staff while providing direct client service. Work involves varied clerical methods, reporting, scheduling and records management. Tasks include verifying participant demographic/income eligibility, insurance status, data entry and distribution of eWIC food benefit cards. Reports directly to the Nursing Director.
- Serve as a representative of the supervisors as delegated in contact with other employees, officials and the general public.
- Regularly exercise discretion and independent judgement.
- Independently meet the public, giving information requiring knowledge of departmental policies and procedures.
- Monitor clinic intake staff and make recommendations regarding improved systems and office procedures.
- Prepare work schedule for Clinic Support Staff and electronic Time Clock approvals.
- Prepare correspondence and other material on general or technical subjects by independently composing correspondence for a supervisor’s signature following well-established standards and procedures.
- Receive and screen callers, clients and general public for referral to designated contacts or to a higher level acting as a liaison between internal and external contacts.
- Schedule client visits and respective services related to specific program guidelines.
- Explain WIC program eligibility requirements answering participant questions or referring to appropriate clinic staff.
- Verify WIC participant residence, identification and income; interview participant for demographic information; offer voter registration to participants; and assist with form completion.
- Schedule WIC participant certification, nutrition education and other follow-up appointment notices.
- Responsible for eWIC Focus data entry for each participant, synchronize data with State WIC office and report equipment and data system issues to State WIC Helpdesk.
- Explain use of eWIC food benefit cards and Farmer’s Market checks to participants, explain appointment process including use of proxy and distribute eWIC cards.
- Assure security of eWIC food benefit cards, maintain inventory and loading cards for use into data system.
- Compile data for and prepare requested reports for designated public health programs.
- Establish and maintain operating work procedures.
- Review established operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, etc.
- Perform general office duties such as monitoring levels of office supply inventory, processing requisitions, providing office equipment assistance and general maintenance and processing work orders.
- Promote and support breastfeeding efforts.
- Identify potential participants/population area for outreach efforts.
- Type and file program correspondence and reports, including staff meeting notes.
- Provide health information to clients as appropriate.
- Provide basic information and referrals to clients.
- Maintain client records and documents according to program requirements.
- Provide and promote a welcoming atmosphere.
Essential Knowledge, Experience, and Ability
Must have a high school diploma or GED and minimum of three year’s experience performing client service type work, clerical and/or secretarial work. Completion of college level course work in business administration, accounting or computer concepts or any equivalent combination of experience and training which provides the required knowledge, skills and abilities, preferred. CPR Certification required or willing to obtain; computer skills needed; ability to work with diverse populations and work independently in unstructured setting with minimal supervision; bilingual skills beneficial; physical ability to transport essential supplies and to lift up to 50 pounds. Must have reliable transportation, valid driver’s license, and ability to obtain car insurance at agency-specified liability level. Candidate for hire must pass background checks, a physical exam and drug screening test prior to employment. In compliance with the Americans with Disabilities Act, the County and Siouxland District Health Department will consider reasonable accommodations for qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the Employer.
Essential Education, Certification, and/or Licenses
Woodbury County application is required. Ability to provide a copy of transcripts if selceted for an interview. DEADLINE FOR RECEIPT OF APPLICATIONS: 4:30 P.M., Friday. February 16, 2024 or until position filled. Woodbury County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will consider reasonable accommodations for qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the Employer.