Siouxland District Health Clinic Intake Clerk (Bilingual)

Summary

Responsible to promote and provide a welcoming atmosphere to clients and members of the community seeking assistance and services from Siouxland District Health Department. Duties include answering phones, provide direction and assistance to clients in multiple public health programs, schedule client appointments, collect fees, verify insurance status, enroll and screen clients, collect data and maintain client records, monitor and order supplies. Receive cash receipts and balance daily receipts following established Administrative Services Division cash handling procedures. Under limited supervision performs general clerical work which follows well-established procedures.

Essential Functions

Essential Duties:

• Promote and provide a welcoming atmosphere in all aspects of work.
•  Maintain working knowledge of basic office skills to include telephone etiquette, written communication, message taking and information sharing.
•  Identify client/public needs, information and questions to staff. 
• Convey information in a culturally appropriate manner.
•  Translate documents between English and Spanish, as directed. Identify and resolve conflicts related to the meanings of words, concepts, practices or behaviors.
•  Schedule client appointments and respective services.
•  Enter program specific data into designated databases or documents, as instructed.
•  Maintain client records and documents.
•  Complete light accounting duties that may include cash handling, cash receipts and balance daily reports following established Administrative Services Division procedures to establish and maintain fiscal records and filing systems for assigned public health programs.
•  Maintain routine records of financial, statistical or accounting information.  Prepare standard reports from such records.  Check records and papers for clerical and mathematical accuracy, completeness and compliance with standards and procedures.
•  Assist in preparation of records and reports, as requested.
•  Follow established work procedures.
•  Provide basic information about community services and resources for clients. 
• Keep workspace tidy.

Agency Duties and Responsibilities

• Assist with the quality improvement process within the agency.
• Ensure compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA) covering the security and privacy of confidential client data.
• Ensure participant records and communication with participants, co-workers and other health professionals are in accordance with Confidentiality Policy.
• Attend and participate in work-related meetings, conferences/seminars and committees.
• Assist in agency/division planning and response to disaster situations and emergency situations or events in conjunction with agency emergency plan.
• Provide customer service that is courteous and responsive.
• Demonstrate professional oral, phone and written communication skills.
• Model professional behavior to peers and participants.
• Perform other duties as assigned.

Essential Knowledge, Experience, and Ability

Knowledge, Abilities, Skills and Personal Characteristics:

• Proficient bilingual skills (Spanish and English) both oral and written required.
•  Ability to translate from one language to another in a culturally appropriate manner; including colloquialisms and slang expressions as well as other expressions that may not translate literally.
•  Ability to listen attentively and accurately translate information being conveyed from one person to another or from one person to a group.
•  Ability to apply and follow established agency procedures, policies, and guidelines.
•  Ability to schedule client visits and respective services related to specific program guidelines. 
• Ability to review and verify client insurance for respective services related to specific program guidelines. 
• Proficient knowledge of business English, spelling, punctuation, grammar, arithmetic and other English language skills.
•  Ability to exercise judgment based on knowledge gained through experience.  All decisions will be made in accordance with established precedent or departmental policy.
•  Ability to learn quickly, have a proactive attitude and anticipate needs.
•  Ability to work in a variety of settings.

Education, Experience and Special Requirements:

• Must have a high school diploma or GED.
•  Must have experience performing general office work in a health or human service professional setting.  Minimum one year of experience preferred.
•  Successful completion of typing test.
•  Must be able to communicate orally and in writing both in English and Spanish.
• CPR Certification required or be willing to attend training.
•  Must have valid driver's license, reliable transportation and ability to obtain car insurance at agency-specified liability level.

Essential Education, Certification, and/or Licenses

A completed County Application form and resume are required.

Deadline for receipt of applications shall be: 4:30 p.m., Friday, September 27 , 2024 or until position filled. 

Woodbury County is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the County will consider reasonable accommodations for qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the Employer.